Refund Policy

Last updated: July 25, 2026

Subscriptions

• Premier Annual subscriptions are eligible for a pro-rated refund on the unused portion if you cancel, calculated as (full unused calendar months remaining ÷ 12) × the annual price.
• Premier Monthly subscriptions are non-refundable, but you can cancel anytime — you'll keep access through the end of your current billing period, then revert to the Free plan.

One-time purchases

One-time purchases (such as prep top-ups) are non-refundable once the associated preps have been used, because the service has already been delivered. If you bought a top-up and haven't used any of it, contact us and we'll make it right.

Cancellation

Cancellation is self-serve from your account settings. It takes effect at the end of your current billing period — you are not charged again after that. Documents you've already generated remain accessible after you downgrade to the Free plan; only the ability to generate new documents is gated by your plan.

How to request a refund

The quickest way is to email support@nomadjobpass.com from the address on your account, telling us what you bought and why. We'll process any eligible refund promptly.

Because our checkout and billing are handled by DoDo Payments as our merchant of record, you can also reply to your DoDo payment-receipt email — DoDo handles order-related inquiries and returns directly. Either way, refunds are returned to your original payment method.

Free plan

The Free plan requires no payment, so nothing to refund — try it before you buy.